Cancellation & Refund Policy
Cancellation & Refund Policy
We know plans change. Our policy is designed to be fair to both guests and the property.
Refund slabs
| When you cancel | Refund |
|---|---|
| 7 or more days before check-in | 100% of amount paid |
| 3 to 6 days before check-in | 50% of amount paid |
| Within 48 hours of check-in | No refund |
| No-show | No refund |
The exact slabs are configurable by the property and the values applied to your booking are the ones shown on your booking confirmation.
How to cancel
Log in to your account, open the booking and click Request Cancellation. You may also WhatsApp or email us with your booking code.
Refund timeline
Approved refunds are processed within 3 working days. Depending on your bank or payment provider it can take 5 to 7 working days for the money to reflect.
Date change
One free date change is allowed if requested 7 or more days before check-in, subject to availability. Rate difference, if any, is payable.
Cancellation by us
If we cancel your confirmed booking for any reason, you receive a full refund of everything paid, or an alternative date of your choice.
Last updated 19 Aug 2026